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Log into your account and click the account link in the upper right corner of the page to see the current status. You will also receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us, there is a chance you may have an error in your order information.
If you did not create an account on Dalis.com, you can still Track Your Order (click here) and entering your Order #, Email Address, and your Last Name.
Items are true to size unless otherwise indicated in the product description. Please double check the product description for sizing information.
Sometimes we have order delays with merchandise when it sells faster than we anticipated or when our garment suppliers have delays in getting our orders to us. We try very hard to prevent this and make sure everything is always on hand and ready to ship. We are not able to send out backorder notifications, so if you think its taking too long, or your tracking number hasn't updated, please don't hesitate to shoot us an email and see what's going on with your order. We will always have an answer for you. Please contact customer support and they can get an answer for you.
Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 3 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.
Definitely! Merchandise delivery and the contest entries are two completely separate processes. When you place your order on our website, the moment you click submit and the money is taken from your payment method, two things happen:
Your dream machine giveaway contest entries are transmitted to ViralSweep, the sweepstakes administrator.
Your merchandise choices are transmitted to our warehouse in Indianapolis where our awesome employees will gather your gear and mail it to you.
Your order is sent to our warehouse in Indianapolis, Indiana where our team will prepare and ship your products within 3 days of receiving the order. We ask that you follow the progress all of your packages using the www.usps.com or www.ups.com website, and let us know if anything doesn't look right to you.
Please send an email to customer service to email@example.com if you need to make updates changes to any sizes, colors, choices, etc on any order you have placed in the last 24 hours. If your order has already been prepared for packaging and shipment, you will need to follow the exchange processes. Please see the Returns/Exchanges page for more information. Remember we can only exchange or add to your order. We cannot cancel items. Please include your name and order number in your email correspondence.
Please contact customer service immediately. Send an email to firstname.lastname@example.org. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you. :)
Don't panic! We've got this! Send an email to customer service (email@example.com) that states your complete address, including any apartment number that should be on there. We will update that order invoice to show the correct address, so we can ship it right back out again as soon as we receive the package back in our warehouse. The post office usually takes about 3-5 business days to actually process the return, and then a few days to send it back to us. Please allow 10 business days for us to receive it from the date that the tracking status shows it is undeliverable and being returned.
All packages are shipped through either the US Postal Service or UPS. You will receive an e-mail with your tracking number. If you do not see this email in your inbox make sure to check your spam folder. If you cannot find this email, please email customer service, firstname.lastname@example.org.
Log into your account and click the Account icon link in the upper right corner of the page to see previous orders you have placed. Click on the order you are inquiring about to see your order status. Ensure that the expected shipping date has passed. Input your tracking number at the USPS.com website to get an update of its location. If your tracking number says your package was delivered, please contact customer support. Be sure to include your order number and your name.
We ship almost all orders in one shipment, we rarely if ever, split up orders. One exception to this is the garage banners, those are usually shipped in a long shipping tube, and we all know there's not much of anything else that will fit in that tube, so the banner could be separated from your order, but it is generally notated in writing on the invoice included with your shipments. If you are missing anything in your order, please contact customer service via e-mail for assistance. email@example.com
Dalis does not allow for pickups.
Once the giveaway has ended we send all the entries to our sweepstakes company who conducts a computer random drawing. This process usually takes 2-5 business days before we receive the Winners Name. Once we receive the Winners name we announce it on our website and all of our social media channels.
Dalis ships exclusively to Canada and the United States
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. All prices shown are in US Dollars.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Please see our Terms & Conditions for complete details regarding our return policy.
Dalis does not mess around with providing you with the best quality, at the best price. We respect your business and your trust, and we fight to keep our prices low, and SAVE everybody money!
This website is locked down with SSL (secure socket layer) encryption, the highest standard in Internet security.
You only have to pay sales tax if you are located in the same state as our warehouse (Indiana).
Click the Account icon link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the Account icon link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
If you are shopping from CANADA and are unsure of foreign currency transaction fees, please check with your credit card provider, Amazon Pay and/or PayPal. Dalis does not charge any additional fees. Your bank, Amazon Pay and/or PayPal will convert the price in real time exchange rates to your local currency. All prices shown are in US Dollars.
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
You can Contact Us using this link or you can click on the "contact us" link in the footer (bottom left) for contact information.